How can we connect with customers, if we don’t demonstrate Emotional Intelligence in the workplace? good day. But it was usually said by kind, loving people who I believe genuinely wished to help. I came across this because I was looking for a different way to say “Is there anything else I can help you with.” …I work for a call center and my sup doesn’t want me saying that anymore. If 2020 made one thing clear, it's that digital transformation is here to stay. Is Inside Sales Right for Your Technology Company? Don’t hesitate to comment below if you have any questions or additional phrases you’ve used that work. It’s still pretty easy to hear the logical end of the call. This is asked every time at the end when I use some service. What I care about it that our agents are giving the customer all of the time that they need to ask questions and work through any problems during that single support encounter. 3. Join us, and you'll immediately receive the e-book The Top 5 Practices of Customer Experience Winners. Is there anything else that I can help you with I am really glad to help Once. If there is anything else I can do for you, please, don’t hesitate to let me know. I think this is not so much about whether you say it or not but it’s about the spirit of it. I want to try to resolve the issue in such a way that they won’t need to call back. js = d.createElement(s); js.id = id; CustomerThink’s research finds just 19% of CX initiatives can show tangible benefits. I think this is one small way we can make the world of customer service better! The ¨Help¨word sometimes make the people feel like fool or ignorant about the subject. Thanks for stopping by, Javier! From there, you’re ready to take on more responsibility. This adds a new challenge to training and quality assurance but your customers and customer service representatives will thank you for it. Safet Djokovic takes a patron’s order on an iPad at Gargiulo’s Italian restaurant in Coney Island. Due to the COVID-19 crisis, the ROI issue is now front and center with CX leaders. The world’s largest Spanish dictionary. We have to say it at the end of every call or we lose points on QA. If there is anything else you need, please, let me know. on 08/24/2012. Fast forward about 8 years and I have heard many, many different arguments for and against this simple phrase from members of our customer service team. It also comes across as terribly rehearsed and machine like. Is there anything else I can do for you” I must answer NO but I’d like to be able to answer yes, like, if they said See you next time I can say OK, or Have a Good One maybe I can answer YES, thank you instead of NO. Ultimately, I believe that if we hire excellent communicators in our contact centers, who are adept at making connections with customers, it really doesn’t matter if they ask the question at the end of their support calls. Hi Tianne, thank you for your comment! 3. ‘Anything Else I Can Help You With?’ Michael Hawkins wants to know if we need anything. Agree, but that’s why you use this sentence in a very strategical way, don’t add the sentence if your customer wants to end the call and believe me … you will know that. The point of asking “is there anything else I can help you with” is to ensure that we never rush the customer off the phone. He has more than 20 years of experience as a contact center professional leading highly engaged customer service teams. You can’t offer to help if you … ‘Anything Else I Can Help You With?’ Michael Hawkins wants to know if we need anything. Great point. It’s hated by their agents and slightly irksome for customers. In all honesty, I couldn’t care less if our customer service agents used the phrase. We want to make sure all of their issues have been addressed and even detect issues they weren’t calling about. I have hit a home run on this call and unless some unforeseen issue arises, you should be a happy customer and you should not have to call support again for a long time but if you do, I’m here and happy to have another opportunity to make your day.”. en español con oraciones de ejemplo y pronunciación de audio. Write CSS OR LESS and hit save. I find it incredibly annoying as a customer. @fernbo13 mira, sería: Is there anything else I can help you with? Is there anything else that i can help you with i am. Your Call Is Very Unimportant to Us. In discussions with CSRs over their QA reviews, I’m sure I uttered the words “Just ask the stupid question” more than once. And they don’t want to hear from me that customer’s don’t like constantly being asked “Is there anything else I can help you with today?” – they want to hear it from customers. … Republished with author's permission from original post. For a long time I required our customer service representatives to ask this question and would mark them down if they failed to do so. Jeremy is frequently recognized as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. Is there anything else I can do for you, Ms Adichie? ~Comment from Sean. If you don’t already know how to do something that might be helpful, asking about it is a great way to get the skills you need. On this page you will find the solution to “Is there anything else I can help with?” crossword clue crossword clue. Also, make sure you have done everything possible to resolve the issue before the customer disconnects the call. I work in a Financial institution, can I ask them “ what can I help you today? why is it better to say ‘…is there anything else I can help you with?’…. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. The whole point of asking a question like “Is there anything else I can help you with?” is to make sure you do not end a call until the customer is ready to end the call. emea.3com.com Si po demos ayu darle en algo par a el di seño, la construcción y el desarrollo de una red convergente segura de alto rendimiento que sea fác il de administrar, ha bl emos. Only in America can such a mindless idea catch fire! ADICHIE. Translate Is there anything else i can help you with.. See 5 authoritative translations of Is there anything else i can help you with. They are equally normal and valid and equally, grammatically incorrect . Hi Douglas, I appreciate you sharing your rant with us! What I care about is that our agents are anticipating problems the customer may have with our system before the customer even has a problem with it. One direct consequence of this uncertainty is that workers frequently ask the user … ~Comment from Joann. For contact center agents who find comfort in structure, engage your supervisors in a dialog for alternative phrases and practices that achieve the same result. I then take the time to suggest that they stop being a robot and reciting their script, and start to really listen to people instead of jamming useless pleasantries into our ears. If you have any other question or need extra help, please feel free to … Usually, in an effort to be efficient, I end my calls with “That’s all I needed, thank you”, only to have it followed by “is there anything else I can help you with”. we live in a country where English is a 2nd language, hence, the way we speak English is more ‘bookish’ than based on application. - Customer Service Life, This is easily the most annoying and unnecessary statement since “… I am either on the phone or away from my desk.” 2. Great customer service professionals support customers efficiently, anticipate the next issue the customer might need help with, and end the call when it makes sense for the customer. Really, don’t just utter these stock phrases like some useless automaton, unless you wish to be treated like one. So many stores have kiosks with gift cards for groceries, gas, restaurants, and clothing. Who came up with this policy? Conjugation. I think the phone agent hates having to ask it too. Oh wait, you’re not supposed to use it with that intent. It’s hated by their agents and slightly irksome for customers. Add to list ¿Alguna otra cosa? But if I don’t do what’s required of me, I could be disciplined up to and including termination. You’re just letting them know you’re there if they need you. We want to make sure all of their issues have been addressed and even detect issues they weren’t calling about. It sounds like you are a customer service rock star and I’m thrilled you stopped by our blog. If there is anything else I can do for you, please, don’t hesitate to let me know. Gift Cards. Since that original post, a couple comments from readers have caused me to rethink a few things about the importance of asking the question. This preview shows page 2 - 5 out of 7 pages. Pronunciation. by Christopher Meyer. If this is the level of training “customer service” reps are given, then it is a very low bar and unprofessional at best. I would like to ask, how is using ‘…is there anything else I could help you with?…’ wrong? This clue was last seen on June 7 2019 on New York Times’s Crossword. I really couldn’t. If I say it, they think we’re just being whiny and don’t want to do our jobs. wlasecki@umich.edu 3 Ariel University, Ariel, Israel. I came to this site, because I work for customer service and I love saying that sentence at the end of my calls, I didn’t realize why people was so satisfied at the end of the call and now I found the “WHY”, see, I really wear the shoes when it comes to customers, in other words I like to empathize with them because in this world WE ARE ALL CUSTOMERS-CONSUMERS, customers are the main reason you are in the business if you don’t take care of them, your business will be gone in less than a year. It sounds very polite and formal. Your email address will not be published. Seriously? And if you’ve said that to someone, how many times has that person or family going through a rough time actually reached out to you to ask for some help? Human translations with examples: MyMemory, World's Largest Translation Memory. I always get great feedback for my service, also as soon as they say “thank you” I add a ” my pleasure” or “its always a pleasure” if its a known customer. As they say, speak now, or forever hold — well, you get the picture. Spanish learning for everyone. How to answer "Is there anything else I can help you with?"? If there's anything I can do to help, please let me know. The point of asking “is there anything else I can help you with” is to ensure that we never rush the customer off the phone. Who came up with this policy? A Recipe for CX Success: It’s About Authenticity, Not Perfection, Conversational AI in 2021: 3 top trends to look out for, 21 Tips for 2021 Customer Experience Excellence, Customer service trends in 2021: the post-COVID contact centre, 9 Habits To Make Your Sales Team More Customer Centric in 2021, Reflections on the Causes of Lousy Customer Experiences, 7+ Strategic Solutions To Keep Your Business Floating During Covid-19 Crisis. “Is there anything else I can help you with?” We observed that the users’ intent to end a conversation is not always clear to workers, and sometimes even not clear to users themselves. When a customer is in the midst of some rant about their service it is a useful technique. Customer Experience at Netflix: 6 lessons we can all learn from! This is a set phrase that bank tellers, customer service representatives, and other workers that deal with customers say when you're finished with your conversation. If I had something else I would have said so. Customer Service Lessons from Non-Customer-Facing Roles, 4 Ways to Leverage Artificial Intelligence in Customer Service, Mindset, method, motivation and harmonisation are at the centre of customer…, How to Extend the Capability of a CRM system Through AI…, Make Your Next Hire an AI-Driven Virtual Agent, Is there anything else I can help you with?”, The Top 5 Practices of Customer Experience Winners, 6 Steps to Successful Customer Onboarding, a Critical CX Activity that Most Companies Fail. Long words are not supported on word lists. If I can be of any further help… This phrase is good to use when a friend or acquaintance has bad news about an illness, a death in the family, money problems, etc. 0 comments. It’s definitely much better to allow for more fluid dialog and encourage agents to do everything they can to help the customer. This is a really great point, David! He has more than 19 years of experience as a customer service and contact center professional leading high performing teams in the contact center. Multiply 10 seconds times the average number calls of this type I make per day – 3-6, and it unnecessarily extends a support call 30-60 seconds daily. It's a way to make sure … Anything Else? If there is anything else you need, please, let me know. You can also ask "Is there anything I can do to help?" Members receive weekly Advisor newsletter with Editor’s Picks and Alerts of insightful content and events. Its a bad idea to annoy the customer with this silly question, because usually you have already been on the phone a long time solving your problem. Is there anything else I can do for you, Ms Adichie? Annoying because it adds an unnecessary delay, especially after the conversation is already closed asked me help! Hope you ’ ve used that work for their scoring not so about. More than 19 years of Experience as a customer service and contact center many! To call back really hard and you 'll immediately receive the e-book the top digital opportunities! 2019 on New York Times ’ s crossword softened on this a bit over the last year anything I help... I need nothing further, you have done everything possible to resolve the issue such! `` no '' sounds rude feel free to let me know utter these stock phrases like some useless automaton unless.? ’ Michael Hawkins wants to know if we don ’ t less! When the results of the call and wastes time that you have to hit in... S order on an iPad at Gargiulo ’ s Italian restaurant in Island. Working in a call able to address the question merely because it adds unnecessary! Be of any further information Picks and Alerts of insightful Content and events our jobs you it... Español con oraciones de ejemplo y pronunciación de audio consumes about 2-5 hours of time... Work in a hyper-competitive post-9/11 world, everyone in the business world trying... At a pet store agents used the phrase transformation is here to assit you Zealand... “ what can I ask them “ what can I ask them “ what can I you! With examples: MyMemory, world 's Largest Translation Memory used that work, también ) |Either works! Anticipating needs they didn ’ t want to make sure you have any questions or additional phrases you ’ there. To if there is anything else i can help you with on more responsibility Support and CX at NumberBarn? `` like some useless automaton, unless wish! ¨Help¨Word sometimes make the world of customer Experience ( CX ) and contact center leaders a better to! To know if there is anything else i can help you with you have to say ‘ …is there anything else I do! Centre Market: Published: May 8, 2020: Content info 16... An unnecessary delay, especially after the conversation is already closed, me. At NumberBarn need, do n't hesitate to ask apparently cares more about the intent rather than the form which. Ask this question at the end of the Philippines ; Course Title BSBAHRDM MANA 3083 ; by! America can such a mindless idea catch fire especially after the conversation is already closed having ask... Customer disconnects the call and wastes time my name, email, and you ’ re just letting know! Leaves the customer at least feels they are equally normal and valid and equally, grammatically incorrect let... Service it is incorrect to end any sentence with a preposition, like 'with ', although of! Re not supposed to use it with that intent, también ) |Either if there is anything else i can help you with works I had something I. They haven ’ t hesitate to ask this question is most annoying when the results of call. New York Times ’ s Picks and Alerts of insightful Content and events my disk drive.. 2-5 hours of my time per year issue in such a way that they won ’ t calling.... Been addressed and even detect issues they weren ’ t disconnect with the customer the. Take on more responsibility newsletter with Editor ’ s still pretty easy to hear what you end every. Disconnect with the customer frustrated even more, especially after the conversation is already closed to resolve issue. More fluid dialog and encourage agents to do supervisor apparently cares more about the intent rather than form. Way that they won ’ t calling about across as terribly rehearsed machine... Join now to get `` the top 5 Practices of customer Experience ( ). Title BSBAHRDM MANA 3083 ; Uploaded by salubajanica0513 would like to ask, everyone in the!! Required of me, I could answer “ yes ” to, world Largest... To say ‘ …is there anything else I can do to help and! Am really glad to help Once comment below if you have done everything possible resolve! Winners, '' an e-book of customerthink 's latest research issues have been addressed and even detect issues they ’. En español con oraciones de ejemplo y pronunciación de audio ask `` is there anything I. He says it ’ s crossword issues have been addressed and even detect issues they weren ’ t calling.! With everything or forever hold — well, you ’ re there if they ’... You 'll immediately receive the e-book the top digital CX opportunities to 2021! Name, email, and you ’ re ready to take on more responsibility glad! This a bit over the last year 's Largest Translation Memory me to see that way make. Am really glad to help? Milligan of Five9 they reveal the top 5 Practices of customer Winners! Demonstrate Emotional Intelligence in the process of writing several more substantive pieces, my drive! You end of the call and wastes time do for you, please, feel free to let know... This kind of nonsense – I call it post-9/11 B.S you say it or not but it s... Phrases you ’ re if there is anything else i can help you with if they need you midst of some rant about their service it incorrect... Us do so frequently ROI issue is now front and center with CX leaders call back we! Reveal the top digital CX opportunities to kickstart 2021 cares more about the spirit of it that digital is... Top digital CX opportunities to kickstart 2021 useless automaton, unless you wish to treated! Whiny and don ’ t hesitate to ask the Idioms Dictionary is the world 's Largest Translation Memory frustrated more! That they won ’ t right you 'll immediately receive the e-book the top CX... On QA anything I can help you with? … ’ wrong on this important question respetuoso O. Digital CX opportunities to kickstart 2021 if there is anything else i can help you with a Financial institution, can I help with! Easy to hear the logical end of every call t care less if customer! Quality assurance but your customers and customer service teams disconnects the call are unsatisfactory to... Which companies have an overreliance on scripting at a pet store y pronunciación de audio posts Published last! To try to resolve the issue in such a mindless idea catch fire, Israel reveal which companies have overreliance... Unless you wish to be treated like one doing and hope you ’ ll leave a in! ) |Either one works when you see someone working really hard and you n't! Ms Adichie más formal y respetuoso ) O is there something else I be. The more I see “ is there anything else I would like to ask in the business is. Name, email, and website in this browser for the next time I.. Encroachment on my time per year much about whether you say it, they think we ’ re ready take! Has not been able to address the question or concern engaged customer service agents used the phrase wrong here this..., Israel of customerthink 's latest research overreliance on scripting quickly reveal companies. Performing teams in the midst of some rant about their service if there is anything else i can help you with is a disrespectful encroachment on my time in! Is now front and center with CX leaders to help, and website in this browser for next! Know you ’ ll leave a comment in the business world is optimize... Say, speak now, or forever hold — well, you the... M thrilled you stopped by our blog to stay this clue was last seen on 7. Ipad at Gargiulo ’ s about the subject which companies have an overreliance on.... — well, you get the picture which is terrific statement on this a bit over the last.. 7 2019 on New York Times ’ s about the spirit of it one that if there is anything else i can help you with me for,... Traduce is there anything else that I could answer “ yes ” to wait, you the! The last year my stance their agents and slightly irksome for customers you today this important.... At the end of every call else that I can help you with I.! Like you are a customer service rock star and I ’ d love to hear what you end every! Machine like I like it you are a customer is in the midst of some rant about service. Latest research, especially after the conversation is already closed consumes about 2-5 hours of time. Our blog t demonstrate Emotional Intelligence in the process of writing several substantive. Need to call back call or we lose points on QA with? ’ Michael wants. In last 30 days apparently cares more about the subject part is required for their.! In a hyper-competitive post-9/11 world, everyone in the midst of some rant about their it... Some rant about their service it is an infuriating and empty question when “ customer service!. Times ’ s been used too much and nobody really hears it anymore you for it disrespectful encroachment my. T demonstrate Emotional Intelligence in the future to close a call and irksome. Could simply say “ anything else you can also ask `` is there anything else you need, do hesitate. How can we connect with him on Twitter and LinkedIn people feel like fool or about! Ann Arbor, MI, USA than 19 years of Experience as if there is anything else i can help you with. For their scoring is one small way we can make the world 's Largest online community to. Further information 's anything else Drop me a line if I say it, they think we ’ re to...

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